I’m a Chicago-based researcher and service designer with a background in design strategy. My work focuses on understanding how people experience complex services and systems, and how design can help make them work better.

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Over the years, that curiosity has taken me across public services, technology, social innovation, and community-led initiatives. I’ve worked with cities, organizations, multidisciplinary teams, and communities to understand problems, make complexity visible, and turn research into practical change.

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What connects these experiences is not a particular industry or design method, but a way of working: understand before solving, bring different perspectives together, and design for change that can actually happen.